Check-in period is from 3:00 PM to 7:00 PM, and check-out is at 11:00 AM. We kindly ask all guests to respect our check-in and check-out times to ensure we have sufficient time to clean and prepare rooms for the next arrivals. If you require an early check-in or late check-out, please contact us at hello@canadianpavilion.co.uk at least 48 hours in advance. While we will do our best to accommodate your request, we cannot guarantee availability for requests made after this timeframe. *** PLEASE NOTE: ❗️We currently do not have a front desk staff member, but we are working on it. For your convenience and security, our main door remains locked, and only guests will receive a personal door code to access the premises. If you need assistance entering, contact information is posted at the front door. ❗️Our staff will be off duty after 10:00 PM and cannot provide door codes past this time. If you plan to arrive late, please make arrangements in advance to avoid any inconvenience. ‼️In the event of a late arrival without prior arrangements, you will need to find alternative accommodation until we reopen at 7:00 AM the following day. Thank you for your understanding, we look forward to welcoming you!

To prioritize our primary client, Team Canada, along with other international sports teams, we reserve key dates in our calendar during competition periods — sometimes for entire months. Any remaining availability is released for online bookings by 1st April each year. We appreciate your understanding and look forward to welcoming you soon.

Yes, all guests have access to Wi-Fi, and the password is displayed on the wall at the bottom of the stairs. If you need help connecting, our staff will be happy to assist. All rooms are equipped with one body towel and one face towel per guest, as well as hanging space, and most rooms include a closet with hangers. In addition, some rooms feature extra amenities such as: Kettle (with tea/coffee supplies) Mini fridge Fans Hairdryers Desk or workspace TVs

Yes, we offer designated parking for Canadian Pavilion guests at the front of the building. The parking area is gravel and easily identifiable. Parking is free for our guests. Please note that during peak seasons or when events are taking place at Bisley Camp, we may request your vehicle registration details to ensure it is properly registered and avoids any issues with security or parking enforcement. If you have any questions about parking, feel free to contact our staff for assistance.

Yes, as a bed and breakfast we provide a buffet-style breakfast every morning from 8:00 am to 10:30 am, offering a variety of options to start your day. While we currently do not have a daily open restaurant, we have a full catering kitchen and we can offer meal packages for group bookings and event catering. Breakfast hours may open earlier during competition season (May through October). If you’re interested in group meals or event catering, please contact Marija at [marija.torlakovic@canadianpavilion.co.uk] for more information. For other meals, there are a few other pubs nearby at Bisley Camp, including The Surrey or London Middlesex Rifle Association.

Yes, we have a pub! Thirsty Derek's Big Mug Pub is perfect for relaxing with a drink after a day of activities. Whether you're unwinding with friends or enjoying some downtime, our pub offers a cozy atmosphere. While we are working on developing regular operating hours for our pub, we are open fairly regularly during the competition season (May through October). Feel free to drop by, or contact us if you're interested in booking the bar for a special gathering!

We strive to make the Macdonald Stewart Canadian Pavilion as accessible as possible. Our main entrance features ramp access, and the main floor (including the pub, dining hall, and common areas) is fully accessible. We also have an accessible bathroom on the main floor. However, due to the historical nature of our building, we don’t have elevators, and our overnight accommodations are located on the second floor, accessible only via stairs. This means our overnight services may not be suitable for guests with limited mobility. For more details or specific questions, please feel free to contact us at hello@canadianpavilion.co.uk.

While we love animals and understand the importance of traveling with your companion, we are currently not equipped to offer pet-friendly accommodations. However, service animals are welcome throughout the hotel, including private rooms and common areas. Any unauthorized pets will be required to leave immediately, and additional fees may apply. We apologize for any inconvenience and truly appreciate your understanding!

To make a team booking, we kindly ask that the Team Captain, Adjutant, or a designated key contact reach out to Marija at [marija.torlakovic@canadianpavilion.co.uk]. Having one key contact person helps us avoid double bookings and ensures that all arrangements are handled smoothly. Once you get in touch, you will be provided with a Team Booking Document to guide you through the process and make your booking as straightforward as possible. We look forward to hosting your team!

Yes, it is possible to reserve the entire inn for your team depending on the availability of bookings. While we will do our best to accommodate your needs, it’s important to check for any other existing reservations that may affect availability. Please reach out to us [marija.torlakovic@canadianpavilion.co.uk], and we can discuss the details to find the best solution for your team.

Yes, special rates may be available depending on the size of your group, the length of your stay, and any additional arrangements or services you may need. Each team booking is personally managed to ensure you receive the best possible experience tailored to your team’s specific requirements. We’re happy to work with you to make your stay as smooth and enjoyable as possible! Feel free to reach out to Marija at [marija.torlakovic@canadianpavilion.co.uk] to discuss your team’s needs, and we’ll be happy to assist.

Yes, we offer a fair cancellation policy for teams, including the option for a full refund within a reasonable timeframe. For more details, please contact us directly to discuss your specific booking. Marija.torlakovic@canadianpavilion.co.uk

Yes, we offer meal and catering options for teams! We have in-house chefs as well as preferred caterers, and we can accommodate a variety of meal types based on your team’s preferences. Please reach out to Marija [marija.torlakovic@canadianpavilion.co.uk] for more details about the available options, and we’ll be happy to assist with your meal planning during your stay.

Yes, we have common areas on the main floor that are perfect for team gatherings or meetings. We can provide additional items, such as flip charts as well as a white board, to meet your team’s specific needs. These options are available upon request and subject to availability. Please let us know when booking if you need these services, and we’ll ensure everything is set up for you.

Yes, we have laundry facilities available for teams staying multiple nights. There may be a small fee for using the facilities, and we ask that you inquire when making your booking. We’re happy to help make your stay more comfortable, so please don’t hesitate to reach out.

Yes, our pub, Thirsty Derek's Big Mug Pub, can be booked for your team’s enjoyment. While we don't have regular operating hours just yet, the bar is open fairly regularly during our competition season (May through October). However, whether you're looking to relax after a day of activities or celebrate a team achievement, we’d be happy to accommodate your request in booking the pub. As we hold a private club membership bar license, there may be a nominal £2 fee for opening the bar for the evening, depending on whether a club member is on site. Please contact us for more details, and we’ll help arrange everything for you!

To travel with firearms to and within the UK, you'll need a Firearms Visitor’s Permit. You must also ensure your firearms are unloaded, locked in a hard case, and transported directly from the airport to your licensed destination. We recommend using a licensed private hire service for your transport. Please visit our Traveling with Firearms page for more details on what to know before you travel.